Order FAQ
It would be very helpful if you could give a minimum of 24 hours notice when ordering something special. For personalized stamping such as initials or logos please call or email us.
Minimum order is 1/2 dozen assorted cupcakes.
We will accept cheque, money orders, all major credit cards, and online banking. We can also accept payment via email interact transaction.
Payment is due when you receive your invoice via email. After you have successfully completed an order you will receive an order confirmation email from Toronto Cupcake. Shortly afterwards you will be sent an invoice that can be paid online.
Delivery & Pick Up FAQ
Yes! Toronto Cupcake delivers to all locations in the Malaysia. The minimum order for delivery is 1/2 dozen. If you need a outside area delivery please contact us. Delivery windows are 0800 to 1900.
Our earliest delivery window is 0800. Our latest delivery window is 1900, 7 days a week. If you need something outside area delivery please call or email us and we will try to accommodate.
Yes! Please contact us to make arrangements.
When you order you will be asked to provide a contact name and number at the deliver to location. It is your responsibility to make sure someone will be at the delivery location during the delivery time. We do our best to leave the delivery with someone or indoors. On occasion we may leave your delivery at the door.
Ingredients FAQ
Yes, by special order. Please contact us. There is a min order of a dozen.
As we hand-make our own colours we can do any colour!
Yes, we do offer special icing colours. Please try and give us as much advanced notice as you can when requesting special colours and we will do our best to accommodate.
Toronto Cupcake is NOT a nut-free kitchen. Several of our flavours use peanuts or other nut products. We recommend that customers with severe allergies err on the side of caution and not eat our cupcakes. Please be aware that our cupcakes may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, or peanuts
Others FAQ
If you are planning on eating them within a day you can store them at room temperature. If you are not going to eat them right away you can freeze them. To thaw them, take them out of the freezer and cover them lightly with plastic wrap while they thaw. This will minimize condensation forming on the cupcakes. They should be ready to eat in about an hour.
You should not refrigerate your cupcakes overnight because they will dry out.
Challenge us!! We are so excited to create personalized cupcakes for you. From traditional hand stamped initials or logos to hand model 3D characters we are up to the task. Check out our gallery page to see some of our work. Please give us a call or email to discuss your ideas.
Not at all, unless you would like to have something specially made for you.
It would be very helpful if you could give a minimum of 24 hours notice when ordering something special. For our store locations and hours, please click here.